TheFrock.com is based in San Francisco, CA, and at the historic 1870s neo-gothic 'Hendel Mansion' in Reading, PA, though we have no local showroom or retail staff so our garments are available only on line, no local try-ons or pick-ups are available. We sell worldwide.
PURCHASING: Please use the checkout buttons on our site for PayPal payments. Or, receive a 10% discount when paying by Zelle, personal check, or bank transfer (5% discount for these payments methods on Sale items or layaway orders.) Please order via the CONTACT form and we'll message you with details for these options.
LAYAWAY: Layaway is available for all items, generally 20% deposit and 20% per month, or contact us if another schedule works better for you. Please contact us to arrange a layaway, we'll send you a PayPal layaway invoice (you can also pay layaways by Zelle, personal check, or bank transfer, we will include a 5% discount when paying your layaway by these methods.)
Layaways not paid according to an agreed schedule may cancelled and returned to our inventory (we'll send a reminder first), any money paid toward a cancelled layaway will be forfeited as it was used to hold the item for the time it was kept on layaway. If we accept a late payment that is more than 30 days past due then a fee of 5% of total order may be assessed per late or missed payment. If a cancelled layaway is resumed by buyer at a later date, then a monthly late fee of 5% of the item's purchase price will be assessed; if a cancelled layaway is resumed by buyer at a later date, then the original purchase price will apply, regardless of any subsequent holiday sales.
SHIPPING: US Domestic shipping is included at no additional charge; international shipping is calculated at checkout. Garments are commonly shipped via USPS Priority Mail or USPS Express Mail. Shipments are sent insured and tracked (international insurance limits vary.) In the rare event of loss or damage we will file a claim that may require the buyer's participation. Please be sure to provide a secure delivery address as insurance will not pay for the loss of any parcel they've marked as "delivered"; a signature may be required on delivery. Internationally, please advise if your country has any special requirements when importing from the US.
ORDERING FUR: Please be sure you are allowed to import the fur type into your country, as there is no compensation if the fur is confiscated by your government. Please check with your country’s customs office if you are concerned about the possibility of an import tax.
RETURNS/CANCELLATIONS: Domestically within the US, please return unworn garments via airmail to the original parcel’s return address (message us if uncertain of return address). Return shipping is paid by buyer. Insurance and tracking recommended for return shipments as we’re unable to compensate for postal loss or damage. Email notice of return intent must be received within two days of delivery (according to carrier tracking), and garment returned to post office and postmarked for return shipment within four days of delivery unless other arrangements are prearranged, otherwise a rental fee of 20% or 2% per day (whichever is greater) may be applied, and a store credit issued for the balance. Buyers whose shipping was paid by us, in whole or part, will have those costs, as well as bank’s wire acceptance fee, and/or packing cost deducted from return. Orders are not voided by postal error or delay, and no delivery dates are guaranteed.
Internationally, please return via any airmail method—and please verify with your shipper that forms have been marked correctly as “Returned Merchandise” to ensure customs fees are not charged on re-entry to the US. If an international buyer refuses delivery, either by action or inaction, causing the shipment to be returned to sender, then a rental fee of 2% per day may be deducted from return credit for the time the merchandise is out of our possession. All other domestic terms apply internationally.)
Items purchased on layaway are returnable for store credit, less a 20% return fee.
On receipt of return or cancellation of all non-layaway purchases, both domestic and international, we’ll establish a store credit for you for the full purchase price of the garment, less any aforementioned deduction listed above. All payments for all returns and cancellations are reimbursed only by store credit, no cash refund is offered. Please retain relevant email as proof of credit. Credits are not applicable to existing layaway. Discounts will not apply to exchanges. Limit of 1 exchange, additional returns may include a twenty percent return fee and can be returned for credit only. Items ordered or reserved but not paid may incur the greater of a 20% or 2% per day reservation fee. Excessive efforts to circumvent these policies may result in forfeit of return option. By ordering, customer agrees to be bound by these terms and agrees to assume any costs this business incurs enforcing or defending these policies as they relate to the order. All terms apply to any order/canceled order for which merchandise was reserved or payment sent.
DISCLAIMER: Garments we carry are previously owned. Vintage and antique clothing is never showroom new. Significant flaws we believe affect appearance, wearibility, or value will be mentioned in description. Minor flaws (successful repairs, bead finish, other signs of normal wear, or wear visible only on close inspection) may be deemed inconsequential and not mentioned if we believe they dont significantly affect the appearance, wearability, or value of garment. Distinguishing between significant / insignificant flaws is at our discretion. Measurements are approximate and we may measure differently than you would, though ours are industry standard. Age, fabric content, provenance, fit, cleanability, alterability, authenticity and all other descriptive information is offered as professional opinion only and not guaranteed. Any error in description we consider minor will not void purchase agreement. Soil, wrinkles, must, or anything that we believe can be remedied with skilled dry-cleaning should not be considered a flaw. Condition assessments are relative to age, no assessment implies perfect unworn condition. Replies to condition inquiries will not list insignificant imperfections and may refer only to garment exterior. Laundering or drycleaning may be necessary and is always recommended before wearing vintage garments. Color may vary from that displayed on your monitor. Authenticity and celebrity provenance are confirmed to the best of our ability though in purchasing from any merchant one should note that authenticity is only infallible when merchandise and memorabilia are obtained directly from the designer or the celebrity. If you have your own criteria for determining authenticity please employ it prior to purchase as transactions are not voided on basis of discrepancy of authenticity. We include available information on our web pages regarding our understanding of the lineage of memorabilia including how we obtained them and will include copies of any described supporting documentation with purchase.
The laws of the State of Pennsylvania will govern this businesss and its transactions. In connection with any litigation, without limiting our right to bring an action in any jurisdiction, All parties agree to submit to the exclusive jurisdiction of, and venue in, the state courts located in Berks County, PA.
Please message us for the removal of anything on our site that might violate your legal copyright (if you believe you wouldn't be sufficiently benefited by the free exposure that our site may bring to your brand.) We credit copyright owners, and/or obtain their permission, when they are identified so if you'd like your name or business credited to any copyrighted material on our site, just let us know.